Registration

Clicking on "Register Now" will redirect customers to the registration page where they can create a new account.

How to Register

Step 1: Fill Required Details

Enter the following information:

• 1. Account Number / Customer Number or PIN Number (Mandatory)
• 2. Email Address (Mandatory)
• 3. Password (Mandatory)
• Password Requirements
  Password must contain:
  • • 8–12 characters
  • • At least one uppercase letter (A-Z)
  • • At least one lowercase letter (a-z)
  • • At least one number (0-9)
  • • At least one special character (@, #, $, !, %)
• 4. Confirm Password (Mandatory)
• 5. Phone Number (Mandatory)
• 6. First Name (Optional)
• 7. Last Name (Optional)

Step 2: Accept Terms

• 1. Check the Terms and Conditions checkbox.
• 2. Click on Register.

Step 3: Verify Account

• 1. You will receive an OTP (One-Time Password) via Email and SMS.
• 2. Enter the OTP to verify and activate your account.

Step 4: Login

• 1. After successful activation, log in using your registered credentials.

Note:

• • A sample bill is available to help locate the Account Number.
• • A video guide is also available to assist with registration.

Types of Logins

1. Login with Email

Customers can log in using their registered email address and password.

Steps:

• 1. Open the AquaTrax login page.
• 2. Enter your registered Email Address.
• 3. Enter your Password.
• 4. Click on Sign In.

Note: If you do not have an account, click on Register Now to create one.

2. Auto-Registration

Customers may be automatically registered on the AquaTrax portal.

How it works:

• 1. The customer receives a registration success email.
• 2. The email contains a link to set or change the password.
• 3. After setting the password, customers can log in normally.

3. Login with Google

Customers can quickly sign in using their Google account.

Steps:

• 1. Go to the Sign In page.
• 2. Click the Google (G) icon under "Sign in with your social media account."
• 3. A Google login window will open.
• 4. Enter your Google email and password or select an already logged-in Google account.
• 5. After successful authentication, you will be redirected to your AquaTrax dashboard.

4. Login with Facebook

Customers can sign in using their Facebook account.

Steps:

• 1. Open the Sign In page.
• 2. Click the Facebook (F) icon under "Sign in with your social media account."
• 3. A Facebook login window will appear.
• 4. Enter your Facebook credentials and allow access if prompted.
• 5. After successful authentication, you will be redirected to your dashboard.

Forgot Password

The Forgot Password feature allows users to securely reset their passwords in case they forget them. This ensures account access while maintaining security protocols.

1. 1. Request Password Reset:
   • ? On the login page, click on the "Forgot Password" link.
   • ? Enter your registered email address and click submit.
   • ? If the email is valid, you will receive an OTP (One-Time Password) via both email and SMS.
2. 2. Verify Email:
   • ? Enter and confirm your new password.
3. 3. Set a New Password:
   • ? Enter a new password and confirm it.
   • ? Password must meet these security requirements:
   • 8-12 characters
   • ? At least one uppercase letter (A�Z)
   • ? At least one lowercase letter (a�z)
   • ? At least one number (0�9)
   • ? At least one special character: @, #, $, !, %
4. 4. Confirm Password Update
   • ? Submit the form to reset your password.

Report An Issue

Customers can report issues related to login, registration, or other portal problems.

How to Report an Issue

Follow these simple steps to report an issue if you are facing any difficulties:

1. 1. Open Website or App:
   • Visit the official utility website or open the mobile app.
   • Click on "Contact Us".
2. 2. Enter Required Information:
   • Provide your Service Account Number (available on your bill) and Email Address (mandatory).
   • Optionally, you can enter your Name, Address, and upload Attachments.
3. 3. Select Report Type:
   • Choose the appropriate issue category from the dropdown list.
4. 4. Enter Issue Details:
   • Provide a Subject and a detailed issue description.
5. 5. Upload Attachments (Optional):
   • You may upload photos, documents, or screenshots.
   • Images with location details can be included if required.
6. 6. Submit Issue:
   • Click "Submit" to send your report.
7. 7. Track Issue:
   • Submitted issues will appear in the Admin Portal issue list for tracking.
8. 8. Emergency Support:
   • For urgent issues, call the emergency contact number provided on the website or app.

Support: For additional assistance, please contact our support team through the Contact Us section on the portal.